Try Before You Buy

The best way to choose an e-bike is to try before you buy.

E-Bike Centre gives you two ways:

1) We bring up to two e-bikes of your choice to your home or business if you are within a 50-mile radius of Faversham.

2) You book an appointment and visit our facility in Faversham.

We come to you

Choose up to two e-bikes from our collection and we’ll bring them to your home or business.

Or you come to us

Book an appointment at our facility in Faversham, Kent, and try the e-bikes in person.

Road test before you decide

Try the motor assistance, brakes and comfort for yourself on a real road test before making up your mind.

Find the right fit

Check the frame size, seat height and weight suit you, so you know the e-bike is right before you buy.

Quality and warranty, explained

See the build quality up close and have the warranty explained face to face by our team.

Buy the same day

Only buy when you’re completely satisfied with the e-bike, and we’ll process your purchase the same day.

Three e-bikes outside the E-Bike Centre facility in Faversham, with its branded van and the door open

100% Customer Satisfaction

We want every customer to leave happy. It's what sets a real local team apart from a faceless website.

Human customer care

Customer-care conversations are handled by our UK-based human customer-care team, not AI chatbots.

First-year insurance commitment

We pay the first year of insurance on every qualifying e-bike, by voucher, subject to our designated insurer's approval.

WhatsApp support

Our customer-care team is available through WhatsApp Business, Monday to Friday 9:00 AM to 6:00 PM, Saturday 9:00 AM to 1:00 PM.

Every purchase matters

Whatever your e-bike costs, we treat the decision with the same care and respect.

Trust must be earned

The E-Bike Centre team must earn and keep each customer's trust with honest information, clear advice and reliable support.

Each customer valued

Every customer should feel valued, informed and supported before, during and after their purchase.

E-Bike Centre customer-care adviser wearing a headset at a computer.

An E-Bike Centre team member showing a customer a green e-bike

What our customer-care promise means

Our support starts before you buy and continues after your e-bike arrives.

1 · Clear advice before you buy

We help you understand the options so you can make a confident, informed purchase.

2 · Human help when you need it

Our UK-based customer-care team handles your questions and conversations personally.

3 · Support after delivery

We remain available after your e-bike arrives and help you resolve questions or concerns.

4 · Every concern matters

No question or problem is too big or too small for the E-Bike Centre team to handle.

Our customer-care standards

These principles guide every E-Bike Centre customer interaction before, during and after an e-bike purchase.

Real people, clear answers
Your customer-care conversations are handled by people who listen, understand and respond.
Honest information
We explain the choices, costs and important details clearly before you make your decision.
Support that continues
Our responsibility does not end at checkout. The E-Bike Centre team remains available after your purchase.