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Our story

E-Bike Centre was founded by two e-bike enthusiasts, Mathew and Sean, who believe British riders deserve better than call-centre queues and spec-sheet jargon.

We specialise in providing a collection of carefully sourced, UK legally compliant electric bikes; short, clearly communicated delivery times; and a promise that when you contact us, a real person answers.

Our office and workshop is based in Faversham, Kent and we sell to customers across the United Kingdom.

Key points

Human support

A UK-based customer-care team, not an AI chatbot. Phone, WhatsApp and email, Mon–Fri 9am–6pm, Sat 9am–1pm.

Free e-bike insurance

We pay your first year of standard theft cover on every qualifying e-bike, by voucher, subject to our designated insurer's approval.

30-day returns

Hassle-free returns, 30 days from the day your e-bike arrives.

Location

Waterham Storage Park
Highstreet Road Waterham,
Faversham, Kent ME13 9EJ
United Kingdom

 

Honest advice

We tell you what an e-bike does and doesn't suit, before you spend a penny.

Free UK delivery

Free standard delivery to most mainland UK addresses on qualifying orders.

E-Bike service & repairs

Repairs, upgrades and checks

Opening hours

Mon–Fri 9am–6pm · Sat 9am–1pm

Orange e-bike with two other bikes on a gravel riverbed, mountains behind, part of the E-Bike Centre free insurance offer

Free e-bike insurance

We pay your first year of standard theft cover on every qualifying e-bike, by voucher, subject to our designated insurer's approval.

Learn more

Guides & honest advice

Plain-English buying guides, written for British riders.

Read the guides
Year 1 Insurance

Included on all qualifying e-bikes

6 Days Support

Human support by phone, WhatsApp and email — Mon–Fri 9am–6pm, Sat 9am–1pm

30 Days Return

Hassle-free returns on all purchases from E-Bike Centre

Ready for your next ride?

Browse the range, or message a human who knows the e-bikes.

Shop e-bikes